Help desk and onsite support
Real engineers pick up, remote in on the spot, and come onsite when a fix needs hands. First line support for your line of business apps is part of the deal.
Help desk live, 24/7
Top 1% MSP · 50+ Engineers · Since 1995
Your whole IT department, handled.
A complete, proactive IT department for the cost of one entry level technician. Our team becomes your team, available 24/7 and focused on uptime, productivity, and growth, so your people stop fighting fires and start moving forward.
5 minAverage ticket response time
24/7Help desk, monitoring, and alerting
50+Engineers on your team
Why it matters
Stop fighting fires. Start moving forward.
Most growing companies do not need more technology. They need the technology they have to simply work, and one team that owns it when it does not. Managed IT Support puts that team in place: the help desk your people call, the monitoring that never sleeps, the patching, the backups, and the plan for what comes next. You get a dedicated Client Relationship Manager who knows your business, 50+ engineers behind that one person, and one number to call. Issues get resolved before they reach your users, and technology decisions get made with data, not guesswork.
What you gain
- 24/7 help desk with remote and onsite support
- Proactive patching, monitoring, and backup management
- A dedicated Client Relationship Manager
- Quarterly reviews and a roadmap you can budget around
Proof, not promises
90%average reduction in IT downtime
5 minaverage ticket response time
98%client satisfaction, scored on every ticket
100+businesses supported across the United States
Downtime, response, and satisfaction figures are averages across Solution Builders clients.
What is included
A complete IT department, in one plan.
Everything it takes to keep a growing company running, delivered under one agreement, by one team, with one number to call.
Proactive technology management
Patching, next gen antivirus, desktop optimization, and backup management happen quietly in the background, before small issues become downtime.
Network administration
Regular health reviews against best practices keep your network fast and clean, with centralized reporting so you always know what was done.
A dedicated Client Relationship Manager
One person who knows your business by name. Your single point of contact for support, IT project management, and strategic planning.
Client portal and remote support
Open a ticket in seconds, see exactly where it stands, and get instant remote help. No call centers and no ticket black holes.
Strategy and quarterly reviews
A technology roadmap mapped to RISE and your goals, with a budget and lifecycle plan, reviewed with you every quarter.
Already have an IT team? Co-Managed IT puts the same engineers, tools, and 24/7 coverage behind them. Explore Co-Managed IT →
THE REALITY
Reactive IT is the most expensive kind.
A 2026 WalkMe study of 3,750 executives and employees found that workers lose 7.9 hours every week to digital friction, the slow laptops, lockouts, and workarounds that never become a ticket. That is 51 working days a year, per person. Break and fix support waits for the outage, then starts the clock. Managed IT Support flips the model. We watch, patch, and tune your environment around the clock, so most problems are solved before anyone on your team notices.
“A complete, proactive IT department, for the cost of one entry level technician.THE MANAGED MODEL
How it works
One team. Everything covered.
Your Client Relationship Manager sits at the center. Help desk, monitoring, patching, backups, network, and strategy all run from one playbook and one set of documentation.
One agreement · One point of contact · One number to call · 24/7 coverage
Help Desk
24/7 Monitoring
Patching
Backups
Network
Strategy
Your Client Relationship Manager
The R.I.S.E. Framework
Managed IT is where RISE begins.
Resilient
Monitoring, patching, and verified backups keep you working through anything.
Integrated
One team across your people, devices, apps, and network, with nothing falling between them.
Secure
A security baseline, next gen antivirus, and patching built into every month.
Evolving
A roadmap and quarterly reviews keep your technology ahead of your growth.
Pain points solved
From IT headaches to IT handled.
Tickets get a response in 5 minutes on average, from engineers who already know your environment. Remote help is instant, and onsite support is there when a fix needs hands.
We monitor, patch, and maintain your systems around the clock, so most issues are resolved before they reach your users. Clients see an average 90% reduction in IT downtime.
You get one named Client Relationship Manager, one agreement, and one number to call, with 50+ engineers behind that one person.
Your roadmap, budget, and lifecycle plan are reviewed with you every quarter, so upgrades are planned and priced long before they are urgent.
Google Review
Switching to Solution Builders eliminated our IT headaches overnight. Their proactive approach catches issues before they impact our team. Best decision we made for our business.ROBERT K
Onboarding
Your first 90 days, week by week.
Switching IT partners feels risky, so we made it predictable. Every new client gets the same documented 90 day plan.
Your Client Relationship Manager is assigned and discovery begins.
Documentation, monitoring, verified backups, and a security baseline go live.
A 12 month technology roadmap with a budget and lifecycle plan.
Your first quarterly review, with the numbers to prove it is working.
Continuous improvement and a standing seat for your strategy.
Free guide
InfographicYour First 90 Days
Your First 90 Days.
Week by week, what switching to Managed IT Support looks like, plus the questions to ask any IT partner before you sign.
- The 90 day onboarding plan, week by week
- What to expect from a new IT partner by day 90
- Eight questions to ask before you sign
- How to switch without losing a day
Questions, answered
Managed IT support, explained.
Straight answers to what leaders ask us most.
It is a complete, proactive IT department delivered as a service. One team runs your help desk, monitoring, patching, backups, and network, and plans what comes next with you, so nobody on your staff has to be the accidental IT person.
A dedicated Client Relationship Manager, a 24/7 help desk with remote and onsite support, patch management, next gen antivirus, desktop optimization, backup management, network administration with regular health reviews, a client portal, and quarterly reviews with a technology roadmap.
Our average ticket response time is 5 minutes, and monitoring and alerting run 24/7. Client satisfaction averages 98%, scored on every ticket.
One all in number per user, per month, set after we understand your environment. Projects and new hardware are scoped and quoted separately, in writing, before any work begins.
Then Co-Managed IT is the better fit. It puts the same engineers, tools, and 24/7 coverage behind your internal team, without replacing anyone. See how Co-Managed IT works.
Most of our clients run Microsoft 365, and we also support Google Workspace, Apple Mac and iOS fleets alongside Windows, and the line of business applications your team already uses.
Yes. Our headquarters and operations center are in Bloomington, and we support businesses across the United States. New systems are staged in our build lab and shipped wherever your people work.
Less hard than staying with one that is not working. We run the same documented 90 day plan for every new client: discovery in week 1, onboarding in weeks 2 to 4, a roadmap at day 45, and your first quarterly review at day 90. Read the week by week guide.
Let’s talk
Ready for IT that just works?
Book a no pressure call with our team. We'll look at where your technology stands today and show you exactly what a managed partnership would cover.
- Free, no obligation consultation
- Straight answers from a real engineer
- We respond within one business day
Talk with Our Team
Tell us about your team and your tech, we'll take it from there.
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